Refund & Cancellation Policy

At TRAVEL E-SIM LLC, we strive to deliver high-quality global connectivity. Since our products are strictly digital services (prepaid data profiles delivered electronically), please review our policy regarding cancellations and refunds below.

1. Digital Delivery & Nature of Service

All eSIM profiles and mobile data plans offered through travele-simllc.com are generated dynamically and delivered instantly via email or API in the form of a QR code. Once a QR code or an eSIM activation profile has been generated and dispatched to the user, the product is considered used and consumed.

2. Eligibility for a Refund

We offer refunds only under specific, verifiable circumstances:

• Technical Issues: If a technical issue originating entirely from our server-side or carrier network infrastructure prevents the eSIM from connecting or activating, and our support team cannot resolve it.
• Non-Delivery: If a transaction is completed successfully but our system fails to generate or deliver the QR code/profile within 24 hours of purchase.

3. Non-Refundable Cases

Refunds will not be issued under any of the following circumstances:

• Incompatible or Locked Devices: It is the sole responsibility of the customer to verify that their mobile device is carrier-unlocked and supports eSIM technology before completing a purchase.
• Partial Data Usage: Once any amount of data transmission has begun on the active eSIM profile, no refunds (full or partial) can be initiated.
• Expired Data Plans: Refunds will not be granted for data packages that have expired due to non-use or the natural expiration period of the plan.
• User Errors: Instances where the user accidentally deletes the eSIM profile from their device settings after installation, or inputs incorrect emails or order details.

4. Requesting a Refund

To request a refund, please contact our support department at support@travele-simllc.com or via our Customer Support page.

Your request must include your Order ID, the transaction date, registered company/email, and a screenshot showing the technical activation error from your phone's settings if applicable. Approved refunds will be credited back to your original payment method (Stripe / Paddle) within 5 to 10 business days.